FAQ
Frequently Asked Questions
What makes Tay's Hair & Body Experience unique?
Every product is handcrafted in small batches using thoughtfully selected botanical ingredients and premium oils. We believe luxury begins with quality, creating products that nourish your hair, skin, and confidence through intentional self-care.
Are your products suitable for sensitive skin?
Many of our products are formulated with gentle, skin-loving ingredients. Because every individual's skin is unique, we always recommend performing a patch test before full use.
Are your products made with natural ingredients?
Yes. We use carefully selected botanical oils, herbal extracts, nourishing plant butters, and other high-quality ingredients chosen for their performance and purity.
Which hair types can use your products?
Our collections are suitable for all hair textures and styles, including natural hair, curls, coils, locs, braids, protective styles, color-treated hair, closely shaved hair, and bald heads.
How long does shipping take?
Orders are typically processed within 1–3 business days. Once your order ships, you'll receive a tracking number via email to follow your package.
Do you ship internationally?
Yes. We proudly ship worldwide. Shipping costs and delivery times are calculated during checkout based on your location.
What is your return policy?
Due to the nature of personal care products, we cannot accept returns on opened or used items. If your order arrives damaged or incorrect, please contact us within 7 days of delivery, and we'll be happy to assist you.
Do you offer wholesale opportunities?
Yes. We welcome partnerships with boutiques, salons, spas, hotels, gift shops, and other retailers interested in carrying Tay's Hair & Body Experience products.
How can I contact your team?
If you have questions about our products or your order, we're always happy to help. Please visit our Contact page, and we'll respond as soon as possible.
Our Promise
Luxury is more than appearance—it's how you care for yourself every day. At Tay's Hair & Body Experience, every formula is thoughtfully crafted with premium botanical ingredients to help nourish healthy hair, radiant skin, and lasting confidence. Thank you for making us part of your self-care journey.